Website Content Help and Support

Understand Your Customers Better

What do you need help with?

  • Easy to implement web-based Customer Service with a focus on B2B customer management and team collaboration.
  • Simple customer support solution for multichannel marketplace sellers. Manage all your customer contacts in one centralized place.
  • We offer maintenance packages to assist you with website changes – big or small, whenever they arise.
  • Our website support services are offered under an annual contract payable monthly, at extremely affordable rates. The website maintenance contracts allow companies to take care of their requirements at low cost instead of paying third party companies high amounts for any urgent changes required or performance improvements allowing you to rest assured that maintenance is performed.
  • Website maintenance is what we do. Quick fixes to ongoing maintenance, monitoring, and support. Our focus is fast response and terrific client service.
  • WordPress maintenance & support plans at an affordable price. Contact us today!
  • We offer 100% Committed & Reliable Web Maintenance Service. Request Quote Today! 24/7/365 Customer Support.
  • IBCI proudly provides help desk, managed services and hosting support for our clients.

Customer Focused Customer Service – ENTERPRISE WEBSITE SUPPORT:

Our group of coders are spread out across 7 different time zones with a wide range of programming skill sets. We can handle the task no matter the complexity or timing. When you need to insure your company’s website stays secure, updated, and maintained 24/7 then we are your team.

We designed our enterprise website support plan to protect your company’s website and to insure peace of mind. We do daily backups of the website and databases. We keep  important plugins, cms, server applications updated on an  unlimited bases. We also offer support for tasks that fall outside  of the monthly plan scope charged at a rate of $125 an hour. IBCI offers a flexible and comprehensive Maintenance plan for all website sizes. We have maintained simple HTML websites to complex eCommerce databases. No matter the size or the scope of the website, we aim to provide fast and efficient service. Just select the number of hours per month you will need. We carry over 1 months hours to the next month if you don’t use them at that time. However any unused hours after the 1st month will not be carried forward or refunded. Hours may be used in any increment throughout the current month. All tasks are billed in 30-minute increments and logged in our tracking system. Any additional hours on top of your contracted Website maintenance  level will be billed at the full rate for that service.

Maintenance and support includes:

  • Bug fixing and problem reporting, ie correcting broken scripts.
  • Website edits, revisions, updates or creating new content on existing pages based on requests.
  • Telephone website support.
  • Provide disaster recovery from backup and maintain a file library of assets, graphics, source code and revision history for your website.
  • Offer advice and guidance on website management and optimization and potential performance improvement.
  • Liaise with hardware engineers, hosting customer support, and other affiliate service entities.
  • Web stats and analytics.
  • Create new graphics and icons. Modifying CSS styles and code.
  • Version Upgrades: Maintenance regarding security issues (scripts, patches, databases, image/bandwidth theft, etc.)
  • Providing consultation service or documentation for any potential projects or enhancements.
  • Normal priority support is for a 24-72 hour “turn around time”.

Hosting Support includes:

  • Managed backups and server maintenance,
  • server software updates,
  • server user management,
  • performance monitoring,
  • database optimization
  • Virus protection,
  • firewall monitoring,
  • up-time monitoring.

This will ensure we have the tools to restore the website within 24-36 hours of most any disaster.

Website maintenance does not include ongoing Search engine optimization unless SEO option selected.

Contact us to get started.

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